Telephone Operators

Imminent Risk
93%

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AUTOMATION RISK
CALCULATED
100%
(Imminent Risk)
POLLING
86%
(Imminent Risk, Based on 136 votes)
Average: 93%
LABOR DEMAND
GROWTH
-26.4%
by year 2033
WAGES
$38,080
or $18.31 per hour
Volume
4,600
as of 2023
SUMMARY
What does this snowflake show?
The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
JOB SCORE
0.7/10
What's this?
Job Score (higher is better):

We rate jobs using four factors. These are:

- Chance of being automated
- Job growth
- Wages
- Volume of available positions

These are some key things to think about when job hunting.

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Calculated automation risk

100% (Imminent Risk)

Imminent Risk (81-100%): Occupations in this level have an extremely high likelihood of being automated in the near future. These jobs consist primarily of repetitive, predictable tasks with little need for human judgment.

More information on what this score is, and how it is calculated is available here.

Some quite important qualities of the job are difficult to automate:

  • Social Perceptiveness

  • Assisting and Caring for Others

User poll

86% chance of full automation within the next two decades

Our visitors have voted that it's very probable this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 100% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Telephone Operators will be replaced by robots or artificial intelligence within the next 20 years?

Sentiment

The following graph is shown where there are enough votes to produce meaningful data. It displays user poll results over time, providing a clear indication of sentiment trends.

Sentiment over time (yearly)

Growth

Very slow growth relative to other professions.

The number of 'Telephone Operators' job openings is expected to decline 26.4% by 2033

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2023 and 2033
Updated projections are due 09-2025.

Wages

Very low paid relative to other professions

In 2023, the median annual wage for 'Telephone Operators' was $38,080, or $18 per hour

'Telephone Operators' were paid 20.8% lower than the national median wage, which stood at $48,060

Wages over time

* Data from the Bureau of Labor Statistics

Volume

Significantly lower range of job opportunities compared to other professions

As of 2023 there were 4,600 people employed as 'Telephone Operators' within the United States.

This represents around < 0.001% of the employed workforce across the country

Put another way, around 1 in 33 thousand people are employed as 'Telephone Operators'.

Job description

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

SOC Code: 43-2021.00

Comments (7)

Leave a comment
Mr. Kruthoff (Highly likely)
27 Feb 2025 15:29
AI is getting so common due to things like DeepFakes and AI voice is very common.
Amm Do (Highly likely)
02 Jun 2023 00:20
Chat bots will soon be able to resolve complex tasks on the phone and have complex conversations with customers. The job will change significantly to s manager only role or will end entire.
Alvin(Data Scientist) (Highly likely)
11 Oct 2021 07:18
Already has been. Companies are just having to ween the tech in slowly so it doesn’t disrupt too many people's lives. But the average data scientist is able to whip up something useable for most customer service calling situations.
Harrison McDonald (Highly likely)
14 Aug 2021 21:03
Already pretty much happened
manu martinez (Highly likely)
12 Aug 2020 04:06
because technology is evolving to rapid that is taking the world by storm in everything
Sarah (Highly likely)
25 Jun 2019 23:12
Telephone operator as an occupation will soon be gone because that job has been declining so quickly we can not imagine.
seojin (Highly likely)
03 Jun 2019 10:10
no creativity, no collaboration, no critical thinking, repeatition and uncomplicated. that's why.

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