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Customer Service Representatives
There hasn't been enough votes on this occupation yet
or $17.22 hourly
as of 2020
What is the risk of automation?
We calculate this occupation to have an automation risk score of
87% (Robots are watching)
This score is based on the abilities, knowledge, skills and activites required in order to do the job.
We look at 9 key attributes of an occupation which can't easily be automated. The more an occupation requires these, the less chance there is of it being replaced.
Note that some attributes have a greater weighting than others, so even though an occupation might require quite heavily on a few attributes, this might not be enough to give it an overall safe score. The final score has been generated using a machine learning algorithm, trained using human predictions.
If any attributes are particularly important in order to do this job, they will be listed below.
Qualities required for this occupation:
Social Perceptiveness (50)
Assisting and Caring for Others (40)
Cramped Work Space, Awkward Positions (14)
not very important
How likely do you think this occupation will be taken over by robots/AI within the next 20 years?
Thank you, your vote has recorded. We are currently compiling votes and will display the results once we have sufficient data.
How quickly is this occupation growing?
The number of 'Customer Service Representatives' job openings is expected to decline by -1.2% by 2030
'Customer Service Representatives' is expected to be a very slow growing occupation in comparison to other occupations.
* Data from the Bureau of Labor Statistics for the period between 2020 and 2030.
Updated projections are due Sep 2022.
What are the median wages for 'Customer Service Representatives' in the United States?
In 2020 the median annual wage for 'Customer Service Representatives' was $35,830, or $17.22 hourly
'Customer Service Representatives' are paid 14.6% lower than the national median wage, which stands at $41,950
* Data from the Bureau of Labor Statistics
How many people are employed in this occupation?
As of 2020 there were 2,833,250 people employed as Customer Service Representatives.
This represents around 2.04% of the employed workforce across the United States.
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
SOC Code: 43-4051.00
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