Customer Service Representatives
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Imminent Risk (81-100%): Occupations in this level have an extremely high likelihood of being automated in the near future. These jobs consist primarily of repetitive, predictable tasks with little need for human judgment.
More information on what this score is, and how it is calculated is available here.
Our visitors have voted that it's probable this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 82% chance of automation.
What do you think the risk of automation is?
What is the likelihood that Customer Service Representatives will be replaced by robots or artificial intelligence within the next 20 years?
The following graph(s) are included wherever there is a substantial amount of votes to render meaningful data. These visual representations display user poll results over time, providing a significant indication of sentiment trends.
Sentiment over time (yearly)
The number of 'Customer Service Representatives' job openings is expected to decline 3.6% by 2031
Total employment, and estimated job openings
Updated projections are due 09-2023.
In 2022, the median annual wage for 'Customer Service Representatives' was $37,780, or $18 per hour
'Customer Service Representatives' were paid 18.4% lower than the national median wage, which stood at $46,310
Wages over time
As of 2022 there were 2,879,840 people employed as 'Customer Service Representatives' within the United States.
This represents around 1.9% of the employed workforce across the country
Put another way, around 1 in 51 people are employed as 'Customer Service Representatives'.
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
SOC Code: 43-4051.00
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