Computer User Support Specialists

AUTOMATION RISK
CALCULATED
52%
risk level
POLLING
51%
Based on 128 votes
LABOR DEMAND
GROWTH
6.2%
by year 2032
WAGES
$57,890
or $27.83 per hour
Volume
696,830
as of 2022
SUMMARY
JOB SCORE
5.2/10

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Automation risk

52% (Moderate Risk)

Moderate Risk (41-60%): Occupations with a moderate risk of automation usually involve routine tasks but still require some human judgment and interaction.

More information on what this score is, and how it is calculated is available here.

Some quite important qualities of the job are difficult to automate:

  • Finger Dexterity

User poll

51% chance of full automation within the next two decades

Our visitors have voted they are unsure if this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 52% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Computer User Support Specialists will be replaced by robots or artificial intelligence within the next 20 years?






Sentiment

The following graph(s) are included wherever there is a substantial amount of votes to render meaningful data. These visual representations display user poll results over time, providing a significant indication of sentiment trends.

Sentiment over time (yearly)

Growth

Fast growth relative to other professions

The number of 'Computer User Support Specialists' job openings is expected to rise 6.2% by 2032

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2021 and 2031
Updated projections are due 09-2023.

Wages

Moderately paid relative to other professions

In 2022, the median annual wage for 'Computer User Support Specialists' was $57,890, or $27 per hour

'Computer User Support Specialists' were paid 25.0% higher than the national median wage, which stood at $46,310

Wages over time

* Data from the Bureau of Labor Statistics

Volume

Significantly greater range of job opportunities compared to other professions

As of 2022 there were 696,830 people employed as 'Computer User Support Specialists' within the United States.

This represents around 0.47% of the employed workforce across the country

Put another way, around 1 in 212 people are employed as 'Computer User Support Specialists'.

Job description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

SOC Code: 15-1232.00

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Comments

Tan Ai Min (Highly likely) says
AI is not perfect but has brought improvement in many industries currently and I believe it will do more in the near future.
Apr 07, 2024 at 03:29 AM
Truth (No chance) says
Users will always be users no matter the technology in the future. And in my view it's easier for a programmer to be replaced by AI than a support analyst.
Aug 29, 2023 at 01:32 AM
Rose (Uncertain) says
I work in tech support and actual tech support is a minimal part of the job. It's mostly handling user emotions, frustration and unexpected human error. Some companies won't want to remedy this but there'll be demand
Mar 10, 2023 at 07:13 AM
Dom (No chance) says
Customer support will always be a thing because people LOVE to vent while getting their issues resolved by a human with emotions :)
Oct 25, 2021 at 09:50 PM

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