Computer User Support Specialists

Moderate Risk
56%
Where Would You Like to Go Next?
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Vote Comments (6)
Or, Explore This Profession in Greater Detail...
AUTOMATION RISK
CALCULATED
59%
(Moderate Risk)
POLLING
54%
(Moderate Risk)
Average: 56%
LABOR DEMAND
GROWTH
5.1%
by year 2033
WAGES
$59,240
or $28.48 per hour
Volume
689,700
as of 2023
SUMMARY
JOB SCORE
4.7/10

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Calculated automation risk

59% (Moderate Risk)

Moderate Risk (41-60%): Occupations with a moderate risk of automation usually involve routine tasks but still require some human judgment and interaction.

More information on what this score is, and how it is calculated is available here.

Some quite important qualities of the job are difficult to automate:

  • Social Perceptiveness

  • Finger Dexterity

User poll

54% chance of full automation within the next two decades

Our visitors have voted they are unsure if this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 59% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Computer User Support Specialists will be replaced by robots or artificial intelligence within the next 20 years?






Sentiment

The following graph is included wherever there is a substantial amount of votes to render meaningful data. These visual representations display user poll results over time, providing a significant indication of sentiment trends.

Sentiment over time (yearly)

Growth

Moderate growth relative to other professions

The number of 'Computer User Support Specialists' job openings is expected to rise 5.1% by 2033

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2021 and 2031
Updated projections are due 09-2024.

Wages

Moderately paid relative to other professions

In 2023, the median annual wage for 'Computer User Support Specialists' was $59,240, or $28 per hour

'Computer User Support Specialists' were paid 23.3% higher than the national median wage, which stood at $48,060

Wages over time

* Data from the Bureau of Labor Statistics

Volume

Significantly greater range of job opportunities compared to other professions

As of 2023 there were 689,700 people employed as 'Computer User Support Specialists' within the United States.

This represents around 0.45% of the employed workforce across the country

Put another way, around 1 in 220 people are employed as 'Computer User Support Specialists'.

Job description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

SOC Code: 15-1232.00

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Comments

CVDC 29 days ago
IT Support Engineers will be staying present but many companies will still choose to work with cheap (indian) outsourcing. And with AI a lot of work will be replaced. There will be less and less need for support engineers.
0 0 Reply
Nick (No chance) 6 months ago
Humans naturally dislike interacting with AI, and no company can thrive without human IT support, even when fully remote.
0 0 Reply
Tan Ai Min (Highly likely) 8 months ago
AI is not perfect but has brought improvement in many industries currently and I believe it will do more in the near future.
0 0 Reply
Truth (No chance) 1 year ago
Users will always be users no matter the technology in the future. And in my view it's easier for a programmer to be replaced by AI than a support analyst.
0 0 Reply
Rose (Uncertain) 1 year ago
I work in tech support and actual tech support is a minimal part of the job. It's mostly handling user emotions, frustration and unexpected human error. Some companies won't want to remedy this but there'll be demand
0 0 Reply
Dom (No chance) 3 years ago
Customer support will always be a thing because people LOVE to vent while getting their issues resolved by a human with emotions :)
0 0 Reply

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