Computer User Support Specialists

Moderate Risk
57%

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Vote Comments (11)
AUTOMATION RISK
CALCULATED
59%
(Moderate Risk)
POLLING
56%
(Moderate Risk, Based on 185 votes)
Average: 57%
LABOR DEMAND
GROWTH
5.1%
by year 2033
WAGES
$59,240
or $28.48 per hour
Volume
689,700
as of 2023
SUMMARY
What does this snowflake show?
The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
JOB SCORE
4.5/10
What's this?
Job Score (higher is better):

We rate jobs using four factors. These are:

- Chance of being automated
- Job growth
- Wages
- Volume of available positions

These are some key things to think about when job hunting.

People also viewed

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Calculated automation risk

59% (Moderate Risk)

Moderate Risk (41-60%): Occupations with a moderate risk of automation usually involve routine tasks but still require some human judgment and interaction.

More information on what this score is, and how it is calculated is available here.

Some quite important qualities of the job are difficult to automate:

  • Social Perceptiveness

  • Finger Dexterity

User poll

56% chance of full automation within the next two decades

Our visitors have voted they are unsure if this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 59% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Computer User Support Specialists will be replaced by robots or artificial intelligence within the next 20 years?

Sentiment

The following graph is shown where there are enough votes to produce meaningful data. It displays user poll results over time, providing a clear indication of sentiment trends.

Sentiment over time (yearly)

Growth

Moderate growth relative to other professions

The number of 'Computer User Support Specialists' job openings is expected to rise 5.1% by 2033

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2023 and 2033
Updated projections are due 09-2025.

Wages

Moderately paid relative to other professions

In 2023, the median annual wage for 'Computer User Support Specialists' was $59,240, or $28 per hour

'Computer User Support Specialists' were paid 23.3% higher than the national median wage, which stood at $48,060

Wages over time

* Data from the Bureau of Labor Statistics

Volume

Significantly greater range of job opportunities compared to other professions

As of 2023 there were 689,700 people employed as 'Computer User Support Specialists' within the United States.

This represents around 0.45% of the employed workforce across the country

Put another way, around 1 in 220 people are employed as 'Computer User Support Specialists'.

Job description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

SOC Code: 15-1232.00

Comments (11)

Leave a comment
Martin
18 Feb 2026 09:31
Users usually lack the skill to determine if an AI solution is relevant to their issues. I predict that Support Engineers will remain but more and more handle non-routine issues where human intuition excels while themselves using AI to help solve the problem. They will act like a filter between user and AI.
William (Uncertain)
22 Oct 2025 06:43
There will be many parts that will be automated. But not all. There is a lot of human interaction (if it's not a online support).
Daniel (Low)
30 Jul 2025 14:35
People are stupid and an AI can't take that into account. It will just accept the person has read the simple instructions and it didn't work for them when in reality they didn't do it at all.
Alan (Low)
22 Jul 2025 23:58
Technology is always changing and end users most times need their hands held
SpiritAngelo (Moderate)
12 Apr 2025 03:09
Standard troubleshooting are routine. But unique perspective to discover unique problems is still necessary.
CVDC
06 Nov 2024 08:01
IT Support Engineers will be staying present but many companies will still choose to work with cheap (indian) outsourcing. And with AI a lot of work will be replaced. There will be less and less need for support engineers.
Nick (No chance)
05 Jun 2024 00:02
Humans naturally dislike interacting with AI, and no company can thrive without human IT support, even when fully remote.
Tan Ai Min (Highly likely)
07 Apr 2024 03:29
AI is not perfect but has brought improvement in many industries currently and I believe it will do more in the near future.
Truth (No chance)
29 Aug 2023 01:32
Users will always be users no matter the technology in the future. And in my view it's easier for a programmer to be replaced by AI than a support analyst.
Rose (Uncertain)
10 Mar 2023 07:13
I work in tech support and actual tech support is a minimal part of the job. It's mostly handling user emotions, frustration and unexpected human error. Some companies won't want to remedy this but there'll be demand
Dom (No chance)
25 Oct 2021 21:50
Customer support will always be a thing because people LOVE to vent while getting their issues resolved by a human with emotions :)
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