Thank you. We'll take a look, and if it's relevant we'll publish the story.
Customer Service Representatives
Will "Customer Service Representatives" be replaced by AI & Robots?
Based on the 2013 study it's unclear if this occupation will be replaced by robots/AI. However, our poll suggests a much higher chance of automation: a 65% chance of automation within the next 2 decades.
Robots are watching
People Employed (US)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
SOC Code: 43-4051
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