Customer Service Representatives

55%
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Developments

Will "Customer Service Representatives" be replaced by AI & Robots?

Based on the 2013 study it's unclear if this occupation will be replaced by robots/AI. However, our poll suggests a much higher chance of automation: a 62% chance of automation within the next 2 decades.

Automation Risk Level

Robots are watching

or 55% probability of automation

Projected Growth

10%

by 2024

Median Annual Wage

$32,300

or $15.53 hourly

People Employed

2,707,040

as of 2016

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How this compares with other jobs: 320 out of 706

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How likely do you think this occupation will be taken over by robots/AI within the next 20 years?

Job description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

SOC Code: 43-4051

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Comments

Viktor says
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
Apr 11, 2019 at 08:26 PM
Matthew Watson says
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
Mar 19, 2019 at 04:41 AM

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