Customer Service Representatives

55%
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Will "Customer Service Representatives" be replaced by AI & Robots?

Based on the 2013 study it's unclear if this occupation will be replaced by robots/AI. However, our poll suggests a much higher chance of automation: a 68% chance of automation within the next 2 decades.

Automation Risk Level

Robots are watching

or 55% probability of automation

Projected Growth

10%

by 2024

Median Annual Wage

$32,300

or $15.53 hourly

People Employed

2,707,040

as of 2016

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How this compares with other jobs: 320 out of 706

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How likely do you think this occupation will be taken over by robots/AI within the next 20 years?

Job description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

SOC Code: 43-4051

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Comments

MC Lacson (Small chance) says
Robots don't have empathetic skills.
Sep 25, 2019 at 02:24 AM
Sarah (No chance) says
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
Jun 25, 2019 at 10:03 PM
Kurt says
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
Aug 27, 2019 at 04:56 AM
Anon (Likely) says
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
Jun 22, 2019 at 03:02 AM
Viktor says
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
Apr 11, 2019 at 08:26 PM
Matthew Watson says
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
Mar 19, 2019 at 04:41 AM

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