Public Safety Telecommunicators

Moderate Risk
40%

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Vote Comments (22)
AUTOMATION RISK
CALCULATED
46%
(Moderate Risk)
POLLING
35%
(Low Risk, Based on 310 votes)
Average: 40%
LABOR DEMAND
GROWTH
4.0%
by year 2033
WAGES
$48,890
or $23.50 per hour
Volume
97,820
as of 2023
SUMMARY
What does this snowflake show?
The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
JOB SCORE
5.1/10
What's this?
Job Score (higher is better):

We rate jobs using four factors. These are:

- Chance of being automated
- Job growth
- Wages
- Volume of available positions

These are some key things to think about when job hunting.

People also viewed

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Calculated automation risk

46% (Moderate Risk)

Moderate Risk (41-60%): Occupations with a moderate risk of automation usually involve routine tasks but still require some human judgment and interaction.

More information on what this score is, and how it is calculated is available here.

Some very important qualities of the job are difficult to automate:

  • Assisting and Caring for Others

Some quite important qualities of the job are difficult to automate:

  • Social Perceptiveness

  • Persuasion

User poll

35% chance of full automation within the next two decades

Our visitors have voted there's a low chance this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 46% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Public Safety Telecommunicators will be replaced by robots or artificial intelligence within the next 20 years?

Growth

Moderate growth relative to other professions

The number of 'Public Safety Telecommunicators' job openings is expected to rise 4.0% by 2033

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2023 and 2033
Updated projections are due 09-2025.

Wages

Low paid relative to other professions

In 2023, the median annual wage for 'Public Safety Telecommunicators' was $48,890, or $24 per hour

'Public Safety Telecommunicators' were paid 1.7% higher than the national median wage, which stood at $48,060

Wages over time

* Data from the Bureau of Labor Statistics

Volume

Greater range of job opportunities compared to other professions

As of 2023 there were 97,820 people employed as 'Public Safety Telecommunicators' within the United States.

This represents around 0.06% of the employed workforce across the country

Put another way, around 1 in 1 thousand people are employed as 'Public Safety Telecommunicators'.

Job description

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

SOC Code: 43-5031.00

Comments (22)

Leave a comment
Dan/911 Dispatcher (Highly likely)
10 Jun 2023 07:49
Protocol based yes/no programs are becoming the norm in this industry. An AI program that can have a conversation with a 911 caller and interpret the results will replace 911 calltakers. Field units can input requests into an AI interface in their vehicle resulting in very little need for radio operators.
Maria (Low)
20 Apr 2023 14:32
As a police Dispatcher, no matter how intelligent AI may become, in my opinion, there will always be a need for the human factor to communicate with people in distress.
Alex (Low)
01 Aug 2021 17:24
Robots might not be able to filter out prank calls and if there are too many calls the system might break down.
Noname
01 Mar 2021 05:11
Some people die being police so robots will take over the job for safety reasons
주연재
06 Nov 2020 08:43
My future job is a police officer and I don't think this job can be handled by artificial earthworks in the future. The reason is that errors occur in the process of reasoning, or that they are not accurate and specific, and that the actual criminal cannot be caught.
Hyewon
02 Sep 2020 03:37
Because it is only human beings who can help and soothe someone who is in danger without having feelings.
feeeek (Low)
11 Aug 2020 11:30
Maybe in 2050 they'd have robot dispatchers but no robot is climbing a tree or going into a active bank robbery with hostages.
no, no name for me (No chance)
15 May 2020 01:57
i don't personally believe so, because i don't think that a robot would be able to adapt to a situation as possibly complicated as that. "911, press 1 for kidnapping, press 2 for..." sure it would be better than that but you get the idea. I also believe that if someone is in crisis who can relate more and help calm someone down? The human can that's who.
Keji Alex (No chance)
19 Feb 2020 20:18
Robots can't do what humans do.
Warwick
04 Feb 2020 06:44
I don't think the people who work as dispatchers are going to be easily replaced. They perform a complex job, integrating a heap of different inputs, often working with incomplete information (for example a phone call that's initially just silent, or someone who can't talk freely due to injury or duress). They have to highly developed interpersonal skills both in working with the public and working with the front-line staff (e.g. the police on the beat). I can't see something like Siri replacing them.
Olivia (Moderate)
17 Dec 2019 17:23
Because robots can't die in which cases humans can
Shaneika (No chance)
11 Nov 2019 17:26
Because then what is the point of being around or some people won’t like robots and they could be scared of them because they have no feelings and they are just programmed
hannie (Low)
25 Oct 2019 09:04
because robots don't see everything and robots don't compare to humans. also robots can get broken and cant do things humans can.
Bob (Low)
16 Aug 2019 20:51
I can't see the average citizen being perfectly fine being subvert to robot overlords.
Hope Pringle (Uncertain)
14 Aug 2019 23:31
It could go either way we might have robots that take this job which I don't want because robots have no emotion for the community like the men in blue do who everyday care for us. And I want to serve the community I care about every day and protect them when the robots can't and can't feel emotion for the people who are victims every day.
Somebody (Highly likely)
09 Jul 2019 19:10
With AI and machine learning, the need for cops will be minimal as a lot of what could happen can be predicted and prevented. Look at minority report.
Spencer
04 Apr 2025 01:06
Cops never be replaced EMTs firenfighters won't u got things help but it won't never take cops away there union and that never happen there nothing can prevent pepe form. Doing crime
connor cathcart (No chance)
04 Jul 2019 03:05
robots cant do what people do
not gonna say (No chance)
28 Apr 2019 22:10
They are not likely to take jobs from police, they can't run or tackle
Khan
06 Apr 2020 15:03
This is about call dispatchers for police, NOT cops.
Spencerww
04 Apr 2025 01:04
No they can't need radios or card system did that for EMS lot times cash breaks. And they got automation were they type it dispatches wajt ur talking about is automation still goes to person but it seems us it emgenrcgy or not if isn't it sends it to person at table desk or 911 so people can dispatch it it helps break the calls
Khan
07 Apr 2020 18:01
call dispatchers are not police officers they hear the calls and send them to the police. They are already automated in Chicago.
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