Public Safety Telecommunicators

5.4/10 job score
risk level
by 2030
or $20.81 hourly
as of 2020

What is the risk of automation?

We calculate this occupation to have an automation risk score of 41% (Start worrying)

[More info]
Qualities required for this occupation:
Social Perceptiveness
Assisting and Caring for Others
very important
quite important
[Show all metrics]

What do you think the risk of automation is?

How likely do you think this occupation will be taken over by robots/AI within the next 20 years?

How quickly is this occupation growing?

The number of 'Public Safety Telecommunicators' job openings is expected to rise 8.2% by 2030
'Public Safety Telecommunicators' is expected to be a fast growing occupation in comparison to other occupations.
* Data from the Bureau of Labor Statistics for the period between 2020 and 2030.
Updated projections are due Sep 2022.

What are the median wages for 'Public Safety Telecommunicators' in the United States?

In 2020 the median annual wage for 'Public Safety Telecommunicators' was $43,290, or $20.81 hourly
'Public Safety Telecommunicators' are paid 3.2% higher than the national median wage, which stands at $41,950
* Data from the Bureau of Labor Statistics

How many people are employed in this occupation?

As of 2020 there were 93,290 people employed as Public Safety Telecommunicators.
This represents around 0.07% of the employed workforce across the United States.

Job description

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

SOC Code: 43-5031.00

If you're thinking of starting a new career, or looking to change jobs, we've created a handy job search tool which might just help you land that perfect new role.

Search jobs in your local area


Leave a comment

주연재 says
My future job is a police officer and I don't think this job can be handled by artificial earthworks in the future. The reason is that errors occur in the process of reasoning, or that they are not accurate and specific, and that the actual criminal cannot be caught.
Nov 06, 2020 at 08:43 AM
Hyewon says
Because it is only human beings who can help and soothe someone who is in danger without having feelings.
Sep 02, 2020 at 03:37 AM
feeeek (Small chance) says
Maybe in 2050 they'd have robot dispatchers but no robot is climbing a tree or going into a active bank robbery with hostages.
Aug 11, 2020 at 11:30 AM
no, no name for me (No chance) says
i don't personally believe so, because i don't think that a robot would be able to adapt to a situation as possibly complicated as that. "911, press 1 for kidnapping, press 2 for..." sure it would be better than that but you get the idea. I also believe that if someone is in crisis who can relate more and help calm someone down? The human can that's who.
May 15, 2020 at 01:57 AM
Keji Alex (No chance) says
Robots can't do what humans do.
Feb 19, 2020 at 08:18 PM
Warwick says
I don't think the people who work as dispatchers are going to be easily replaced. They perform a complex job, integrating a heap of different inputs, often working with incomplete information (for example a phone call that's initially just silent, or someone who can't talk freely due to injury or duress). They have to highly developed interpersonal skills both in working with the public and working with the front-line staff (e.g. the police on the beat). I can't see something like Siri replacing them.
Feb 04, 2020 at 06:44 AM
Olivia (Likely) says
Because robots can't die in which cases humans can
Dec 17, 2019 at 05:23 PM
Shaneika (No chance) says
Because then what is the point of being around or some people won’t like robots and they could be scared of them because they have no feelings and they are just programmed
Nov 11, 2019 at 05:26 PM
hannie (Small chance) says
because robots don't see everything and robots don't compare to humans. also robots can get broken and cant do things humans can.
Oct 25, 2019 at 09:04 AM
Bob (Small chance) says
I can't see the average citizen being perfectly fine being subvert to robot overlords.
Aug 16, 2019 at 08:51 PM
Hope Pringle (Could go either way) says
It could go either way we might have robots that take this job which I don't want because robots have no emotion for the community like the men in blue do who everyday care for us. And I want to serve the community I care about every day and protect them when the robots can't and can't feel emotion for the people who are victims every day.
Aug 14, 2019 at 11:31 PM
Somebody (Highly likely) says
With AI and machine learning, the need for cops will be minimal as a lot of what could happen can be predicted and prevented. Look at minority report.
Jul 09, 2019 at 07:10 PM
connor cathcart (No chance) says
robots cant do what people do
Jul 04, 2019 at 03:05 AM
not gonna say (No chance) says
They are not likely to take jobs from police, they can't run or tackle
Apr 28, 2019 at 10:10 PM
Khan says
This is about call dispatchers for police, NOT cops.
Apr 06, 2020 at 03:03 PM
Khan says
call dispatchers are not police officers they hear the calls and send them to the police.
They are already automated in Chicago.
Apr 07, 2020 at 06:01 PM

Leave a reply about this occupation

Your email address will not be published.
Email (optional)

Have your say

Someone on Construction and Building Inspectors

Harry on Actors

Hunchopreneur on Historians

Big Al on Civil Engineers

Li on Surgical Technologists