개요
자동화 위험
2. 사용자 설문조사
3. 성장
4. 임금
5. 볼륨
설명
자원
댓글

고객 서비스 담당자

임박한 위험
82%
다음으로 어디로 가고 싶으신가요?
결과를 친구 및 가족과 공유하세요.
투표 댓글 (24)
또는, 이 직업을 더 자세히 탐구해보세요...
자동화 위험
계산된
79%
(고위험)
투표 조사
85%
(임박한 위험)
Average: 82%
노동 수요
성장
-5.0%
년도별 2033
임금
$39,680
또는 시간당 $19.08
볼륨
2,858,710
2023 기준으로
요약
직업 점수
2.2/10

사람들이 또한 조회했습니다

컴퓨터 프로그래머
변호사들
웹 개발자
그래픽 디자이너
회계사와 감사원

계산된 자동화 위험

79% (고위험)

고위험 (61-80%): 이 범주에 속하는 직업은 현재 또는 가까운 미래의 기술을 사용하여 쉽게 자동화될 수 있는 많은 업무를 수행하므로 자동화로부터 중대한 위협을 받고 있습니다.

이 점수가 무엇인지, 그리고 어떻게 계산되는지에 대한 자세한 정보는 여기에 있습니다.

일부 중요한 직무 특성은 자동화하기 어렵습니다:

  • 협상

  • 설득

  • 사회적 인식력

사용자 설문조사

다음 두 십년 안에 완전 자동화될 85%의 확률

우리의 방문자들은 이 직업이 자동화될 가능성이 매우 높다고 투표했습니다. 이 평가는 계산된 자동화 위험 수준에 의해 더욱 지지받고 있으며, 이는 자동화의 79% 확률을 추정합니다.

자동화의 위험성에 대해 어떻게 생각하십니까?

고객 서비스 담당자이 다음 20년 이내에 로봇이나 인공지능에 의해 대체될 가능성은 얼마나 됩니까?






감정

다음 그래프는 의미 있는 데이터를 제공할 수 있을 만큼 충분한 투표 수가 있을 때마다 포함됩니다. 이러한 시각적 표현은 시간 경과에 따른 사용자 투표 결과를 보여주며, 감정 추세에 대한 중요한 지표를 제공합니다.

시간별 감정 (연간)

성장

다른 직업에 비해 매우 느린 성장률.

'Customer Service Representatives' 직종의 채용 공고 수는 2033년까지 5.0% 감소할 것으로 예상됩니다.

총 고용량 및 예상 직업 공석

* 2021년부터 2031년까지의 기간에 대한 노동통계국의 데이터
업데이트된 예상치가 09-2024에 제출될 예정입니다..

임금

다른 직업에 비해 매우 낮은 급여를 받는다.

2023년에 'Customer Service Representatives'의 중앙값 연간 급여는 $39,680이며, 시간당 $19입니다.

'Customer Service Representatives'은 전국 중위임금인 $48,060보다 17.4% 낮은 금액을 지급받았습니다.

시간에 따른 임금

* 노동통계국의 데이터

볼륨

다른 직업에 비해 훨씬 더 많은 직업 기회 범위

2023년 현재, 미국 내에서 'Customer Service Representatives'로 고용된 사람들의 수는 2,858,710명이었습니다.

이는 전국의 고용 노동력 중 약 1.9%를 대표합니다.

다시 말해, 약 53명 중 1명이 'Customer Service Representatives'로 고용되어 있습니다.

직무 설명

제품 및 서비스에 대한 일반적인 문의에 대해 기본 정보나 사전에 준비된 정보를 제공하기 위해 고객과 상호 작용합니다. 일반적인 불만 사항을 처리하고 해결할 수도 있습니다. 주요 업무가 설치, 판매, 수리, 기술 지원인 개인은 제외됩니다.

SOC Code: 43-4051.00

자원

새로운 커리어를 시작하려고 생각하거나 직장을 바꾸려는 계획이 있다면, 우리가 만든 편리한 채용 검색 도구를 사용해보세요. 이 도구를 통해 완벽한 새로운 역할을 찾을 수 있을지도 모릅니다.

당신의 지역에서 일자리를 검색하세요

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Leave a comment

SYDNEY MERRILL (매우 가능성이 높음) 10 months ago
I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.
2 0 Reply
Ghizlane (매우 가능성이 높음) 1 year ago
This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.
2 0 Reply
Mr Umphries (낮은) 1 year ago
I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.
0 0 Reply
Daniel M. (매우 가능성이 높음) 2 years ago
There are chat bots already. This type of technology will only evolve with time.
0 0 Reply
JOHN MARK H. MANUEL (매우 가능성이 높음) 2 years ago
It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.
1 0 Reply
Raj (낮은) 2 years ago
Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.
1 0 Reply
Christmas (불확실한) 3 years ago
Human needs human contact
1 0 Reply
cagatay (매우 가능성이 높음) 4 years ago
I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.
1 0 Reply
Dhiraj Temkar (매우 가능성이 높음) 4 years ago
Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.
0 0 Reply
CC (매우 가능성이 높음) 4 years ago
This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.
0 0 Reply
Tar (낮은) 4 years ago
I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.
0 0 Reply
anon - CSR (적당한) 4 years ago
I think it depends on the complexity of the products or services but I can see most of these jobs being automated
0 0 Reply
Lori (불확실한) 4 years ago
I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!
0 0 Reply
Ramon G Valdez Jr (매우 가능성이 높음) 5 years ago
The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.
0 0 Reply
MC Lacson (낮은) 5 years ago
Robots don't have empathetic skills.
0 0 Reply
Sarah (기회 없음) 5 years ago
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
0 0 Reply
Kurt 5 years ago
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
0 0 Reply
Anon (적당한) 5 years ago
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
0 0 Reply
Viktor 5 years ago
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
0 0 Reply
im not replaceable 1 year ago
i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.
0 0 Reply
Lori 4 years ago
I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.
0 0 Reply
Sir Prize 5 years ago
This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.
0 0 Reply
Matthew Watson 5 years ago
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
0 0 Reply
Ramon G Valdez Jr 5 years ago
AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM
0 0 Reply

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