概述
自动化风险
2. 用户投票
3. 增长
工资
5. 体积
描述
资源
评论

客户服务代表

即将来临的风险
82%
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投票 评论 (24)
或者，更深入地探索这个职业...
自动化风险
计算出的
79%
(高风险)
投票
85%
(即将来临的风险)
Average: 82%
劳动力需求
增长
-5.0%
到2033年
工资
$39,680
或每小时 $19.08
体积
2,858,710
截至 2023
摘要
工作评分
2.2/10

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计算自动化风险

79% (高风险)

高风险（61-80%）：这个类别的工作面临着来自自动化的重大威胁，因为他们的许多任务可以使用当前或近期的技术轻松自动化。

有关这个分数是什么以及如何计算的更多信息可在这里找到。

工作中的一些相当重要的品质难以自动化：

  • 谈判

  • 说服

  • 社会洞察力

用户投票

在接下来的二十年内，实现全自动化的可能性为85%。

我们的访客投票认为，这个职业很可能会被自动化。 这个评估进一步得到了通过计算得出的自动化风险等级的支持，该等级预计有79%的机会实现自动化。

你认为自动化的风险是什么？

客户服务代表在未来20年内被机器人或人工智能取代的可能性有多大？






情感

以下图表在有大量投票数据时会显示。这些可视化图表展示了用户投票结果随时间的变化，提供了情感趋势的重要指示。

随着时间（每年）的情绪变化

增长

相对于其他职业，增长非常缓慢。

预计到2033，"Customer Service Representatives"职位的空缺数量将减少5.0%。

总就业人数和预计的职位空缺

* 根据劳工统计局的数据，该数据涵盖了从2021到2031的期间。
更新的预测将在09-2024到期.

工资

相对于其他职业，薪酬极低。

在2023，'Customer Service Representatives'的年度中位数工资为$39,680，或每小时$19。

' Customer Service Representatives '的薪酬比全国中位工资低17.4%，全国中位工资为$48,060。

随着时间推移的工资

* 来自美国劳工统计局的数据

体积

与其他职业相比，明显更多的工作机会范围。

截至2023，在美国有2,858,710人被雇佣为'Customer Service Representatives'。

这代表了全国就业劳动力的大约1.9%

换句话说，大约每53人中就有1人被雇佣为“Customer Service Representatives”。

工作描述

与客户互动，提供关于产品和服务的基本或预设信息以应对常规咨询。可能会处理和解决一般投诉。不包括主要负责安装，销售，维修和技术支持的个人。

SOC Code: 43-4051.00

资源

如果您正在考虑开始新的职业生涯，或者想要换工作，我们已经为您创建了一个方便的工作搜索工具，它可能会帮助您找到那个完美的新角色。

在您的本地区搜索工作岗位

评论

Leave a comment

SYDNEY MERRILL (极有可能) 10 months ago
I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.
2 0 Reply
Ghizlane (极有可能) 1 year ago
This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.
2 0 Reply
Mr Umphries (低) 1 year ago
I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.
0 0 Reply
Daniel M. (极有可能) 2 years ago
There are chat bots already. This type of technology will only evolve with time.
0 0 Reply
JOHN MARK H. MANUEL (极有可能) 2 years ago
It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.
1 0 Reply
Raj (低) 2 years ago
Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.
1 0 Reply
Christmas (不确定) 3 years ago
Human needs human contact
1 0 Reply
cagatay (极有可能) 4 years ago
I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.
1 0 Reply
Dhiraj Temkar (极有可能) 4 years ago
Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.
0 0 Reply
CC (极有可能) 4 years ago
This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.
0 0 Reply
Tar (低) 4 years ago
I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.
0 0 Reply
anon - CSR (适度) 4 years ago
I think it depends on the complexity of the products or services but I can see most of these jobs being automated
0 0 Reply
Lori (不确定) 4 years ago
I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!
0 0 Reply
Ramon G Valdez Jr (极有可能) 5 years ago
The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.
0 0 Reply
MC Lacson (低) 5 years ago
Robots don't have empathetic skills.
0 0 Reply
Sarah (没有机会) 5 years ago
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
0 0 Reply
Kurt 5 years ago
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
0 0 Reply
Anon (适度) 5 years ago
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
0 0 Reply
Viktor 5 years ago
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
0 0 Reply
im not replaceable 1 year ago
i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.
0 0 Reply
Lori 4 years ago
I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.
0 0 Reply
Sir Prize 5 years ago
This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.
0 0 Reply
Matthew Watson 5 years ago
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
0 0 Reply
Ramon G Valdez Jr 5 years ago
AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM
0 0 Reply

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