概述

自动化风险

2. 用户投票

3. 增长

工资

5. 体积

描述

资源

客户服务代表

自动化风险

计算出的

82%

风险等级

投票

71%

根据 480 票的投票结果

劳动力需求

增长

-3.6%

到2032年

工资

$37,780

或每小时 $18.16

体积

2,879,840

截至 2022

摘要

工作评分

2.2/10

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投票

Analysis

自动化风险

82% (即将来临的风险)

迫在眉睫的风险（81-100%）：这个等级的职业在不久的将来有极高的可能被自动化。这些工作主要包括重复性高、可预测的任务，几乎不需要人类的判断。

有关这个分数是什么以及如何计算的更多信息可在这里找到。

工作中的一些相当重要的品质难以自动化：

谈判
说服
社会洞察力

用户投票

在接下来的二十年内，实现全自动化的可能性为71%。

我们的访客投票认为，这个职业很可能会被自动化。这个评估进一步得到了通过计算得出的自动化风险等级的支持，该等级预计有82%的机会实现自动化。

你认为自动化的风险是什么？

客户服务代表在未来20年内被机器人或人工智能取代的可能性有多大？

极有可能
适度
不确定
低
没有机会

情感

以下图表会在有大量投票数据可以呈现有意义的数据时包含在内。这些视觉表示显示了用户投票结果随时间的变化，提供了对情绪趋势的重要指示。

随着时间（每年）的情绪变化

增长

相对于其他职业，增长非常缓慢。

预计到2032，"Customer Service Representatives"职位的空缺数量将减少3.6%。

总就业人数和预计的职位空缺

* 根据劳工统计局的数据，该数据涵盖了从2021到2031的期间。
更新的预测将在09-2023到期.

工资

相对于其他职业，薪酬极低。

在2022，'Customer Service Representatives'的年度中位数工资为$37,780，或每小时$18。

' Customer Service Representatives '的薪酬比全国中位工资低18.4%，全国中位工资为$46,310。

随着时间推移的工资

* 来自美国劳工统计局的数据

体积

与其他职业相比，明显更多的工作机会范围。

截至2022，在美国有2,879,840人被雇佣为'Customer Service Representatives'。

这代表了全国就业劳动力的大约1.9%

换句话说，大约每51人中就有1人被雇佣为“Customer Service Representatives”。

工作描述

与客户互动，提供关于产品和服务的基本或预设信息以应对常规咨询。可能会处理和解决一般投诉。不包括主要负责安装，销售，维修和技术支持的个人。

SOC Code: 43-4051.00

资源

如果您正在考虑开始新的职业生涯，或者想要换工作，我们已经为您创建了一个方便的工作搜索工具，它可能会帮助您找到那个完美的新角色。

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留下评论

SYDNEY MERRILL (极有可能)说

I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.

Jan 11, 2024 at 08:27 下午

Ghizlane (极有可能)说

This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.

May 27, 2023 at 05:55 下午

Mr Umphries (低)说

I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.

Jan 13, 2023 at 06:54 上午

Daniel M. (极有可能)说

There are chat bots already. This type of technology will only evolve with time.

Jun 15, 2022 at 04:38 上午

JOHN MARK H. MANUEL (极有可能)说

It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.

Jun 11, 2022 at 05:04 下午

Raj (低)说

Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.

Mar 06, 2022 at 10:31 下午

Christmas (不确定)说

Human needs human contact

Jun 20, 2021 at 05:34 下午

cagatay (极有可能)说

I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.

Sep 27, 2020 at 11:19 上午

Dhiraj Temkar (极有可能)说

Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.

Jul 19, 2020 at 12:52 下午

CC (极有可能)说

This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.

Jul 04, 2020 at 07:28 下午

Tar (低)说

I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.

May 10, 2020 at 12:03 下午

anon - CSR (适度)说

I think it depends on the complexity of the products or services but I can see most of these jobs being automated

Mar 10, 2020 at 05:39 上午

Lori (不确定)说

I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!

Mar 04, 2020 at 07:39 下午

Ramon G Valdez Jr (极有可能)说

The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.

Oct 28, 2019 at 02:47 下午

MC Lacson (低)说

Robots don't have empathetic skills.

Sep 25, 2019 at 02:24 上午

Sarah (没有机会)说

We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.

Jun 25, 2019 at 10:03 下午

Kurt说

googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.

Aug 27, 2019 at 04:56 上午

Anon (适度)说

The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.

Jun 22, 2019 at 03:02 上午

Viktor说

Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.

Apr 11, 2019 at 08:26 下午

Sir Prize说

This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.

Oct 17, 2019 at 10:43 下午

Lori说

I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.

Mar 04, 2020 at 07:41 下午

im not replaceable说

i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.

May 18, 2023 at 08:48 下午

Matthew Watson说

I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve

Mar 19, 2019 at 04:41 上午

Ramon G Valdez Jr说

AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM

Oct 28, 2019 at 03:03 下午

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