Översikt
Automationsrisk
2. Användarundersökning
3. Tillväxt
4. Löner
5. Volym
Beskrivning
Resurser
Kommentarer

Kundtjänstrepresentanter

RISK FÖR AUTOMATISERING
BERÄKNAD
82%
risknivå
UNDERSÖKNING
71%
Baserat på 481 röster
ARBETSMARKNADSBEHOV
TILLVÄXT
-3,6 %
från år 2032
LÖNER
37.780 $
eller 18,16 $ per timme
Volym
2 879 840
från och med 2022
SAMMANFATTNING
JOBBPOÄNG
2,2/10

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Rösta
Kommentarer (24)

Risk för automatisering

82% (Omedelbar Risk)

Omedelbar risk (81-100%): Yrken på denna nivå har en extremt hög sannolikhet att automatiseras inom den närmaste framtiden. Dessa jobb består huvudsakligen av repetitiva, förutsägbara uppgifter med litet behov av mänskligt omdöme.

Mer information om vad detta betyg är, och hur det beräknas finns tillgängligt här.

Vissa ganska viktiga egenskaper hos jobbet är svåra att automatisera:

  • Förhandling

  • Övertalning

  • Social Perceptiveness - Social Förståelse

Användarundersökning

71% procent chans för full automatisering inom de närmaste två decennierna

Våra besökare har röstat för att det är troligt att detta yrke kommer att automatiseras. Detta bedömning stöds ytterligare av den beräknade automationsrisknivån, som uppskattar 82% chans för automation.

Vad tror du är risken med automatisering?

Vad är sannolikheten att Kundtjänstrepresentanter kommer att ersättas av robotar eller artificiell intelligens inom de närmaste 20 åren?






Känsla

Följande diagram inkluderas överallt där det finns ett betydande antal röster för att ge meningsfull data. Dessa visuella representationer visar användarundersökningars resultat över tid, vilket ger en betydande indikation på sentimenttrender.

Känslor över tid (årligen)

Tillväxt

Mycket långsam tillväxt jämfört med andra yrken.

Antalet 'Customer Service Representatives' jobböppningar förväntas att minska med 3,6% fram till 2032

Total sysselsättning och uppskattade jobböppningar

* Data från Bureau of Labor Statistics för perioden mellan 2021 och 2031
Uppdaterade prognoser beräknas 09-2023.

Löner

Mycket lågt betald jämfört med andra yrken

I 2022 var den medianårliga lönen för 'Customer Service Representatives' 37.780 $, eller 18 $ per timme.

'Customer Service Representatives' fick 18,4% mindre betalt än den nationella medianlönen, som låg på 46.310 $

Löner över tid

* Data från Byrån för arbetsstatistik

Volym

Betydligt större utbud av jobbmöjligheter jämfört med andra yrken

Från och med 2022 var det 2 879 840 personer anställda som 'Customer Service Representatives' inom USA.

Detta representerar cirka 1,9% av den anställda arbetskraften i hela landet

Sagt på ett annat sätt, runt 1 av 51 personer är anställda som 'Customer Service Representatives'.

Arbetsbeskrivning

Interagera med kunder för att ge grundläggande eller förberedd information som svar på rutinmässiga förfrågningar om produkter och tjänster. Kan hantera och lösa allmänna klagomål. Exkluderar individer vars huvudsakliga uppgifter är installation, försäljning, reparation och tekniskt stöd.

SOC Code: 43-4051.00

Resurser

Om du funderar på att starta en ny karriär, eller vill byta jobb, har vi skapat ett praktiskt jobbsökverktyg som kanske kan hjälpa dig att hitta den perfekta nya rollen.

Sök jobb i ditt lokala område

Kommentarer

Lämna en kommentar

SYDNEY MERRILL (Mycket troligt) säger
I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.
Jan 11, 2024 at 08:27
Ghizlane (Mycket troligt) säger
This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.
May 27, 2023 at 05:55
Mr Umphries (Låg) säger
I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.
Jan 13, 2023 at 06:54
Daniel M. (Mycket troligt) säger
There are chat bots already. This type of technology will only evolve with time.
Jun 15, 2022 at 04:38
JOHN MARK H. MANUEL (Mycket troligt) säger
It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.
Jun 11, 2022 at 05:04
Raj (Låg) säger
Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.
Mar 06, 2022 at 10:31
Christmas (Osäker) säger
Human needs human contact
Jun 20, 2021 at 05:34
cagatay (Mycket troligt) säger
I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.
Sep 27, 2020 at 11:19
Dhiraj Temkar (Mycket troligt) säger
Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.
Jul 19, 2020 at 12:52
CC (Mycket troligt) säger
This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.
Jul 04, 2020 at 07:28
Tar (Låg) säger
I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.
May 10, 2020 at 12:03
anon - CSR (Måttlig) säger
I think it depends on the complexity of the products or services but I can see most of these jobs being automated
Mar 10, 2020 at 05:39
Lori (Osäker) säger
I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!
Mar 04, 2020 at 07:39
Ramon G Valdez Jr (Mycket troligt) säger
The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.
Oct 28, 2019 at 02:47
MC Lacson (Låg) säger
Robots don't have empathetic skills.
Sep 25, 2019 at 02:24
Sarah (Ingen chans) säger
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
Jun 25, 2019 at 10:03
Kurt säger
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
Aug 27, 2019 at 04:56
Anon (Måttlig) säger
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
Jun 22, 2019 at 03:02
Viktor säger
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
Apr 11, 2019 at 08:26
Sir Prize säger
This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.
Oct 17, 2019 at 10:43
Lori säger
I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.
Mar 04, 2020 at 07:41
im not replaceable säger
i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.
May 18, 2023 at 08:48
Matthew Watson säger
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
Mar 19, 2019 at 04:41
Ramon G Valdez Jr säger
AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM
Oct 28, 2019 at 03:03

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