Panoramica
Rischio di Automazione
2. Sondaggio degli utenti
3. Crescita
Salari
5. Volume
Descrizione
Risorse
Commenti

Rappresentanti del Servizio Clienti

RISCHIO DI AUTOMAZIONE
CALCOLATO
82%
livello di rischio
SONDAGGI
71%
Basato su 481 voti
DOMANDA DI LAVORO
CRESCITA
-3,6%
entro l'anno 2032
SALARI
37.780 $
o 18,16 $ all'ora
Volume
2.879.840
a partire da 2022
SOMMARIO
PUNTEGGIO LAVORO
2,2/10

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Vota
Commenti (24)

Rischio di automazione

82% (Rischio Imminente)

Rischio Imminente (81-100%): Le professioni in questo livello hanno un'altissima probabilità di essere automatizzate nel prossimo futuro. Questi lavori consistono principalmente in compiti ripetitivi e prevedibili con scarsa necessità di giudizio umano.

Ulteriori informazioni su cosa sia questo punteggio e su come viene calcolato sono disponibili qui.

Alcune qualità piuttosto importanti del lavoro sono difficili da automatizzare:

  • Trattativa

  • Persuasione

  • Percezione Sociale

Sondaggio degli utenti

71% possibilità di completa automazione nel prossimo ventennio

I nostri visitatori hanno votato che è probabile che questa professione sarà automatizzata. Questa valutazione è ulteriormente supportata dal livello di rischio di automazione calcolato, che stima una possibilità di automazione del 82%.

Cosa pensi sia il rischio dell'automazione?

Qual è la probabilità che Rappresentanti del Servizio Clienti venga sostituito da robot o intelligenza artificiale nei prossimi 20 anni?






Sentimento

Il/i seguente/i grafico/i sono inclusi ovunque ci sia un numero sostanziale di voti per fornire dati significativi. Queste rappresentazioni visive mostrano i risultati dei sondaggi degli utenti nel tempo, fornendo un'indicazione significativa delle tendenze del sentimento.

Sentimento nel tempo (annuale)

Crescita

Crescita molto lenta rispetto ad altre professioni.

Si prevede che il numero di offerte di lavoro per 'Customer Service Representatives' diminuirà 3,6% entro il 2032

Occupazione totale e stime delle offerte di lavoro

* Dati provenienti dal Bureau of Labor Statistics per il periodo tra 2021 e 2031
Le previsioni aggiornate sono previste per 09-2023.

Salari

Molto mal pagato rispetto ad altre professioni

Nel 2022, il salario annuo mediano per 'Customer Service Representatives' era di 37.780 $, o 18 $ all'ora.

'Customer Service Representatives' hanno ricevuto 18,4% in meno rispetto al salario mediano nazionale, che si attestava a 46.310 $

Salari nel tempo

* Dati provenienti dal Bureau of Labor Statistics

Volume

Gamma di opportunità lavorative notevolmente maggiore rispetto ad altre professioni

A partire dal 2022 c'erano 2.879.840 persone impiegate come 'Customer Service Representatives' negli Stati Uniti.

Questo rappresenta circa il 1,9% della forza lavoro impiegata in tutto il paese

In altre parole, circa 1 su 51 persone sono impiegate come 'Customer Service Representatives'.

Descrizione del lavoro

Interagisci con i clienti per fornire informazioni di base o predefinite in risposta a richieste di routine riguardanti prodotti e servizi. Potrebbe gestire e risolvere reclami generali. Esclude individui le cui mansioni sono principalmente di installazione, vendita, riparazione e supporto tecnico.

SOC Code: 43-4051.00

Risorse

Se stai pensando di iniziare una nuova carriera, o desideri cambiare lavoro, abbiamo creato un pratico strumento di ricerca del lavoro che potrebbe aiutarti a trovare il ruolo perfetto.

Cerca lavoro nella tua zona locale

Commenti

Lascia un commento

SYDNEY MERRILL (Molto probabile) dice
I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.
Jan 11, 2024 at 08:27
Ghizlane (Molto probabile) dice
This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.
May 27, 2023 at 05:55
Mr Umphries (Basso) dice
I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.
Jan 13, 2023 at 06:54
Daniel M. (Molto probabile) dice
There are chat bots already. This type of technology will only evolve with time.
Jun 15, 2022 at 04:38
JOHN MARK H. MANUEL (Molto probabile) dice
It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.
Jun 11, 2022 at 05:04
Raj (Basso) dice
Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.
Mar 06, 2022 at 10:31
Christmas (Incerto) dice
Human needs human contact
Jun 20, 2021 at 05:34
cagatay (Molto probabile) dice
I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.
Sep 27, 2020 at 11:19
Dhiraj Temkar (Molto probabile) dice
Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.
Jul 19, 2020 at 12:52
CC (Molto probabile) dice
This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.
Jul 04, 2020 at 07:28
Tar (Basso) dice
I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.
May 10, 2020 at 12:03
anon - CSR (Moderato) dice
I think it depends on the complexity of the products or services but I can see most of these jobs being automated
Mar 10, 2020 at 05:39
Lori (Incerto) dice
I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!
Mar 04, 2020 at 07:39
Ramon G Valdez Jr (Molto probabile) dice
The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.
Oct 28, 2019 at 02:47
MC Lacson (Basso) dice
Robots don't have empathetic skills.
Sep 25, 2019 at 02:24
Sarah (Nessuna possibilità) dice
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
Jun 25, 2019 at 10:03
Kurt dice
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
Aug 27, 2019 at 04:56
Anon (Moderato) dice
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
Jun 22, 2019 at 03:02
Viktor dice
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
Apr 11, 2019 at 08:26
Sir Prize dice
This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.
Oct 17, 2019 at 10:43
Lori dice
I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.
Mar 04, 2020 at 07:41
im not replaceable dice
i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.
May 18, 2023 at 08:48
Matthew Watson dice
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
Mar 19, 2019 at 04:41
Ramon G Valdez Jr dice
AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM
Oct 28, 2019 at 03:03

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