Aperçu
Risque d'Automatisation
2. Sondage Utilisateur
3. Croissance
4. Salaires
5. Volume
Description
Ressources
Commentaires

Représentants du Service à la Clientèle

RISQUE D'AUTOMATISATION
CALCULÉ
82%
niveau de risque
SONDAGE
71%
Basé sur 481 votes
DEMANDE DE TRAVAIL
CROISSANCE
-3,6 %
par l'année 2032
SALAIRES
37 780 $
ou 18,16 $ par heure
Volume
2 879 840
à partir du 2022
RÉSUMÉ
SCORE DE TRAVAIL
2,2/10

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Commentaires (24)

Risque d'automatisation

82% (Risque Imminent)

Risque Imminent (81-100%) : Les professions à ce niveau ont une probabilité extrêmement élevée d'être automatisées dans un avenir proche. Ces emplois consistent principalement en des tâches répétitives et prévisibles, nécessitant peu de jugement humain.

Plus d'informations sur ce que représente ce score et comment il est calculé sont disponibles ici.

Certaines qualités assez importantes du travail sont difficiles à automatiser :

  • Négociation

  • Persuasion

  • Perceptivité Sociale

Sondage utilisateur

71% chance de pleine automatisation au cours des deux prochaines décennies

Nos visiteurs ont voté qu'il est probable que cette profession sera automatisée. Cette évaluation est davantage soutenue par le niveau de risque d'automatisation calculé, qui estime 82% de chances d'automatisation.

Que pensez-vous du risque de l'automatisation?

Quelle est la probabilité que Représentants du Service à la Clientèle soit remplacé par des robots ou l'intelligence artificielle dans les 20 prochaines années ?






Sentiment

Le(s) graphique(s) suivant(s) sont inclus là où il y a un nombre substantiel de votes pour fournir des données significatives. Ces représentations visuelles affichent les résultats des sondages des utilisateurs au fil du temps, fournissant une indication significative des tendances de sentiment.

Sentiment au fil du temps (annuellement)

Croissance

Une croissance très lente par rapport à d'autres professions.

On s'attend à ce que le nombre d'offres d'emploi pour 'Customer Service Representatives' diminue 3,6% d'ici 2032

Emploi total, et estimations des offres d'emploi

* Données de la Bureau of Labor Statistics pour la période entre 2021 et 2031
Les prévisions mises à jour sont attendues 09-2023.

Salaires

Très mal payé par rapport à d'autres professions

En 2022, le salaire annuel médian pour 'Customer Service Representatives' était de 37 780 $, soit 18 $ par heure.

'Customer Service Representatives' ont été payés 18,4% de moins que le salaire médian national, qui s'élevait à 46 310 $

Salaires au fil du temps

* Données provenant du Bureau des Statistiques du Travail

Volume

Gamme de possibilités d'emploi nettement plus grande comparée à d'autres professions

À partir de 2022, il y avait 2 879 840 personnes employées en tant que 'Customer Service Representatives' aux États-Unis.

Cela représente environ 1,9% de la main-d'œuvre employée à travers le pays

Autrement dit, environ 1 personne sur 51 est employée en tant que 'Customer Service Representatives'.

Description du poste

Interagissez avec les clients pour fournir des informations de base ou préétablies en réponse aux demandes routinières sur les produits et services. Peut gérer et résoudre les plaintes générales. Exclut les individus dont les tâches sont principalement l'installation, la vente, la réparation et le support technique.

SOC Code: 43-4051.00

Ressources

Si vous envisagez de commencer une nouvelle carrière ou de changer de travail, nous avons créé un outil de recherche d'emploi pratique qui pourrait vous aider à décrocher ce nouveau poste parfait.

Recherchez des emplois dans votre région locale

Commentaires

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SYDNEY MERRILL (Très probable) dit
I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.
Jan 11, 2024 at 08:27
Ghizlane (Très probable) dit
This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.
May 27, 2023 at 05:55
Mr Umphries (Faible) dit
I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.
Jan 13, 2023 at 06:54
Daniel M. (Très probable) dit
There are chat bots already. This type of technology will only evolve with time.
Jun 15, 2022 at 04:38
JOHN MARK H. MANUEL (Très probable) dit
It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.
Jun 11, 2022 at 05:04
Raj (Faible) dit
Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.
Mar 06, 2022 at 10:31
Christmas (Incertain) dit
Human needs human contact
Jun 20, 2021 at 05:34
cagatay (Très probable) dit
I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.
Sep 27, 2020 at 11:19
Dhiraj Temkar (Très probable) dit
Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.
Jul 19, 2020 at 12:52
CC (Très probable) dit
This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.
Jul 04, 2020 at 07:28
Tar (Faible) dit
I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.
May 10, 2020 at 12:03
anon - CSR (Modéré) dit
I think it depends on the complexity of the products or services but I can see most of these jobs being automated
Mar 10, 2020 at 05:39
Lori (Incertain) dit
I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!
Mar 04, 2020 at 07:39
Ramon G Valdez Jr (Très probable) dit
The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.
Oct 28, 2019 at 02:47
MC Lacson (Faible) dit
Robots don't have empathetic skills.
Sep 25, 2019 at 02:24
Sarah (Aucune chance) dit
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
Jun 25, 2019 at 10:03
Kurt dit
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
Aug 27, 2019 at 04:56
Anon (Modéré) dit
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
Jun 22, 2019 at 03:02
Viktor dit
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
Apr 11, 2019 at 08:26
Sir Prize dit
This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.
Oct 17, 2019 at 10:43
Lori dit
I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.
Mar 04, 2020 at 07:41
im not replaceable dit
i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.
May 18, 2023 at 08:48
Matthew Watson dit
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
Mar 19, 2019 at 04:41
Ramon G Valdez Jr dit
AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM
Oct 28, 2019 at 03:03

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