Resumen
Riesgo de Automatización
2. Encuesta de Usuario
3. Crecimiento
4. Salarios
5. Volumen
Descripción
Recursos
Comentarios

Representantes de Servicio al Cliente

RIESGO DE AUTOMATIZACIÓN
CALCULADO
82%
nivel de riesgo
ENCUESTANDO
71%
Basado en 480 votos
DEMANDA DE TRABAJO
CRECIMIENTO
-3,6 %
para el año 2032
SALARIOS
37.780 $
o 18,16 $ por hora
Volumen
2.879.840
a partir de 2022
RESUMEN
PUNTUACIÓN DE EMPLEO
2,2/10

¿Quiere este resumen en su sitio? Código para incrustar:

Votar
Comentarios (24)

Riesgo de automatización

82% (Riesgo Inminente)

Riesgo Inminente (81-100%): Las ocupaciones en este nivel tienen una probabilidad extremadamente alta de ser automatizadas en un futuro cercano. Estos trabajos consisten principalmente en tareas repetitivas y predecibles con poca necesidad de juicio humano.

Más información sobre qué es esta puntuación y cómo se calcula está disponible aquí.

Algunas cualidades bastante importantes del trabajo son difíciles de automatizar:

  • Negociación

  • Persuasión

  • Percepción Social

Encuesta de usuarios

71% posibilidad de automatización completa en las próximas dos décadas

Nuestros visitantes han votado que es probable que esta ocupación se automatice. Esta evaluación se ve respaldada por el nivel de riesgo de automatización calculado, que estima una posibilidad del 82% de automatización.

¿Cuál crees que es el riesgo de la automatización?

¿Cuál es la probabilidad de que Representantes de Servicio al Cliente sea reemplazado por robots o inteligencia artificial en los próximos 20 años?






Sentimiento

El/los siguiente(s) gráfico(s) se incluyen siempre que haya una cantidad sustancial de votos para proporcionar datos significativos. Estas representaciones visuales muestran los resultados de las encuestas de los usuarios a lo largo del tiempo, proporcionando una indicación significativa de las tendencias de opinión.

Sentimiento a lo largo del tiempo (anualmente)

Crecimiento

Crecimiento muy lento en comparación con otras profesiones.

Se espera que el número de ofertas de trabajo para 'Customer Service Representatives' disminuya 3,6% para 2032

Empleo total y estimaciones de vacantes laborales

* Datos de la Oficina de Estadísticas Laborales para el período entre 2021 y 2031
Las proyecciones actualizadas se deben 09-2023.

Salarios

Muy mal pagado en comparación con otras profesiones

En 2022, el salario anual mediano para 'Customer Service Representatives' fue de 37.780 $, o 18 $ por hora.

'Customer Service Representatives' recibieron un salario 18,4% más bajo que el salario medio nacional, que se situaba en 46.310 $

Salarios a lo largo del tiempo

* Datos de la Oficina de Estadísticas Laborales

Volumen

Rango significativamente mayor de oportunidades laborales en comparación con otras profesiones

A partir de 2022, había 2.879.840 personas empleadas como 'Customer Service Representatives' dentro de los Estados Unidos.

Esto representa alrededor del 1,9% de la fuerza laboral empleada en todo el país.

Dicho de otra manera, alrededor de 1 de cada 51 personas están empleadas como 'Customer Service Representatives'.

Descripción del trabajo

Interactúe con los clientes para proporcionar información básica o preestablecida en respuesta a consultas rutinarias sobre productos y servicios. Puede manejar y resolver quejas generales. Excluye a las personas cuyas funciones son principalmente de instalación, ventas, reparación y soporte técnico.

SOC Code: 43-4051.00

Recursos

Si estás pensando en comenzar una nueva carrera, o buscando cambiar de trabajo, hemos creado una útil herramienta de búsqueda de empleo que podría ayudarte a conseguir ese nuevo rol perfecto.

Busca empleos en tu área local

Comentarios

Deja un comentario

dice SYDNEY MERRILL (Muy probablemente)
I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.
Jan 11, 2024 at 08:27
dice Ghizlane (Muy probablemente)
This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.
May 27, 2023 at 05:55
dice Mr Umphries (Bajo)
I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.
Jan 13, 2023 at 06:54
dice Daniel M. (Muy probablemente)
There are chat bots already. This type of technology will only evolve with time.
Jun 15, 2022 at 04:38
dice JOHN MARK H. MANUEL (Muy probablemente)
It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.
Jun 11, 2022 at 05:04
dice Raj (Bajo)
Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.
Mar 06, 2022 at 10:31
dice Christmas (Incierto)
Human needs human contact
Jun 20, 2021 at 05:34
dice cagatay (Muy probablemente)
I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.
Sep 27, 2020 at 11:19
dice Dhiraj Temkar (Muy probablemente)
Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.
Jul 19, 2020 at 12:52
dice CC (Muy probablemente)
This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.
Jul 04, 2020 at 07:28
dice Tar (Bajo)
I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.
May 10, 2020 at 12:03
dice anon - CSR (Moderado)
I think it depends on the complexity of the products or services but I can see most of these jobs being automated
Mar 10, 2020 at 05:39
dice Lori (Incierto)
I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!
Mar 04, 2020 at 07:39
dice Ramon G Valdez Jr (Muy probablemente)
The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.
Oct 28, 2019 at 02:47
dice MC Lacson (Bajo)
Robots don't have empathetic skills.
Sep 25, 2019 at 02:24
dice Sarah (Sin posibilidad)
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
Jun 25, 2019 at 10:03
dice Kurt
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
Aug 27, 2019 at 04:56
dice Anon (Moderado)
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
Jun 22, 2019 at 03:02
dice Viktor
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
Apr 11, 2019 at 08:26
dice Sir Prize
This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.
Oct 17, 2019 at 10:43
dice Lori
I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.
Mar 04, 2020 at 07:41
dice im not replaceable
i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.
May 18, 2023 at 08:48
dice Matthew Watson
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
Mar 19, 2019 at 04:41
dice Ramon G Valdez Jr
AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM
Oct 28, 2019 at 03:03

Deja una respuesta sobre esta ocupación

Este sitio está protegido por reCAPTCHA y se aplican la Política de Privacidad y los Términos de Servicio de Google.

Las personas también vieron

Programadores de Computadoras
Abogados
Diseñadores Gráficos
Contadores y Auditores
Desarrolladores Web