Visão Geral
Risco de Automação
2. Enquete do Usuário
3. Crescimento
4. Salários
5. Volume
Descrição
Recursos
Comentários

Representantes de Atendimento ao Cliente

RISCO DE AUTOMAÇÃO
CALCULADO
82%
nível de risco
VOTAÇÃO
71%
Com base em 481 votos
DEMANDA DE TRABALHO
CRESCIMENTO
-3,6%
pelo ano 2032
SALÁRIOS
$37.780
ou $18,16 por hora
Volume
2.879.840
a partir de 2022
RESUMO
PONTUAÇÃO DO TRABALHO
2,2/10

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Comentários (24)

Risco de automação

82% (Risco Iminente)

Risco Iminente (81-100%): Ocupações neste nível têm uma probabilidade extremamente alta de serem automatizadas num futuro próximo. Esses trabalhos consistem principalmente em tarefas repetitivas e previsíveis, com pouca necessidade de julgamento humano.

Mais informações sobre o que é essa pontuação e como ela é calculada estão disponíveis aqui.

Algumas qualidades bastante importantes do trabalho são difíceis de automatizar:

  • Negociação

  • Persuasão

  • Percepção Social

Enquete do usuário

71% chance de automação completa nas próximas duas décadas

Nossos visitantes votaram que é provável que esta ocupação seja automatizada. Esta avaliação é ainda mais apoiada pelo nível de risco de automação calculado, que estima 82% de chance de automação.

O que você acha que é o risco da automação?

Qual é a probabilidade de que Representantes de Atendimento ao Cliente seja substituído por robôs ou inteligência artificial nos próximos 20 anos?






Sentimento

Os seguintes gráficos são incluídos sempre que há uma quantidade substancial de votos para fornecer dados significativos. Essas representações visuais exibem os resultados das pesquisas de usuários ao longo do tempo, fornecendo uma indicação significativa das tendências de sentimentos.

Sentimento ao longo do tempo (anualmente)

Crescimento

Crescimento muito lento em relação a outras profissões.

Espera-se que o número de vagas de emprego para 'Customer Service Representatives' diminua 3,6% até 2032

Emprego total e estimativa de vagas de emprego

* Dados do Bureau de Estatísticas do Trabalho para o período entre 2021 e 2031
As projeções atualizadas são devidas 09-2023.

Salários

Muito mal remunerado em relação a outras profissões

Em 2022, o salário anual mediano para 'Customer Service Representatives' foi de $37.780, ou $18 por hora

'Customer Service Representatives' receberam 18,4% a menos que o salário médio nacional, que ficou em $46.310

Salários ao longo do tempo

* Dados do Bureau de Estatísticas do Trabalho

Volume

Alcance significativamente maior de oportunidades de emprego em comparação com outras profissões

A partir de 2022 havia 2.879.840 pessoas empregadas como 'Customer Service Representatives' dentro dos Estados Unidos.

Isso representa cerca de 1,9% da força de trabalho empregada em todo o país

Dito de outra maneira, cerca de 1 em 51 pessoas são empregadas como 'Customer Service Representatives'.

Descrição do trabalho

Interaja com os clientes para fornecer informações básicas ou roteirizadas em resposta a perguntas rotineiras sobre produtos e serviços. Pode lidar e resolver reclamações gerais. Exclui indivíduos cujas funções são principalmente instalação, vendas, reparo e suporte técnico.

SOC Code: 43-4051.00

Recursos

Se você está pensando em começar uma nova carreira ou procurando mudar de emprego, criamos uma ferramenta de busca de empregos útil que pode ajudá-lo a conseguir aquele novo papel perfeito.

Pesquise empregos na sua área local

Comentários

Deixe um comentário

SYDNEY MERRILL (Altamente provável) diz
I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.
Jan 11, 2024 at 08:27
Ghizlane (Altamente provável) diz
This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.
May 27, 2023 at 05:55
Mr Umphries (Baixo) diz
I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.
Jan 13, 2023 at 06:54
Daniel M. (Altamente provável) diz
There are chat bots already. This type of technology will only evolve with time.
Jun 15, 2022 at 04:38
JOHN MARK H. MANUEL (Altamente provável) diz
It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.
Jun 11, 2022 at 05:04
Raj (Baixo) diz
Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.
Mar 06, 2022 at 10:31
Christmas (Incerto) diz
Human needs human contact
Jun 20, 2021 at 05:34
cagatay (Altamente provável) diz
I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.
Sep 27, 2020 at 11:19
Dhiraj Temkar (Altamente provável) diz
Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.
Jul 19, 2020 at 12:52
CC (Altamente provável) diz
This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.
Jul 04, 2020 at 07:28
Tar (Baixo) diz
I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.
May 10, 2020 at 12:03
anon - CSR (Moderado) diz
I think it depends on the complexity of the products or services but I can see most of these jobs being automated
Mar 10, 2020 at 05:39
Lori (Incerto) diz
I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!
Mar 04, 2020 at 07:39
Ramon G Valdez Jr (Altamente provável) diz
The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.
Oct 28, 2019 at 02:47
MC Lacson (Baixo) diz
Robots don't have empathetic skills.
Sep 25, 2019 at 02:24
Sarah (Sem chance) diz
We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.
Jun 25, 2019 at 10:03
Kurt diz
googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.
Aug 27, 2019 at 04:56
Anon (Moderado) diz
The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.
Jun 22, 2019 at 03:02
Viktor diz
Presidential hopeful Andrew Yang says call center employees are doomed. Please comment on that, if you're in the industry.
Apr 11, 2019 at 08:26
Sir Prize diz
This is a comment. It depends on the complexity of the product and customer relations, but I think it is highly likely that the future of customer service will be automated.
Oct 17, 2019 at 10:43
Lori diz
I think people want to talk to a person and the future will not be all robots. I think it will be predominately humans that we want to talk to.
Mar 04, 2020 at 07:41
im not replaceable diz
i think this will be highly dependent on the type of customer service being provided and the services/products being offered by the company as a whole that are requiring the customer support. automated phone systems have been a thing for a long time now, and for just as long, there have been resources available and sought out on how to avoid those systems and actually talk to someone. just search for "speak to a human"...

one thing ai will never be able to do is actually "be" human. while there are plenty of scenarios where "acting human-like with a high degree of accuracy" will be more than sufficient, and probably preferable than paying for a human to provide the same mundane tasks which really should be automated, if actually connecting with your customers in a real way would have any value to your business, hiring a real person to make those connections cant be substituted easily.
May 18, 2023 at 08:48
Matthew Watson diz
I would say this job needs alot of judgement as many give false complaints or they have real problems. This job is about reporting and solving problems. However many tasks are repetitive so this job could go as well. Perhaps it could evolve
Mar 19, 2019 at 04:41
Ramon G Valdez Jr diz
AI technology will replace human involvement in the Customer service industry very soon. With algorithmic tech the AI will be able to respond to sense of happiness to hostility and will be able to respond sounding like a human being. Just take a listen to this AI clip from Google - https://youtu.be/D5VN56jQMWM
Oct 28, 2019 at 03:03

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