נציגי שירות לקוחות

79% (סיכון גבוה)

סיכון גבוה (61-80%): משרות בקטגוריה זו נמצאות תחת איום משמעותי מאוטומציה, שכן רבים מהמשימות שלהם ניתנות לאוטומציה קלה באמצעות טכנולוגיות נוכחיות או קרובות לעתיד.

מידע נוסף על מהו הניקוד הזה, ואיך מחשבים אותו זמין כאן.

סקר משתמשים

רגש

הגרף הבא כלול בכל מקום שבו יש כמות משמעותית של הצבעות כדי להציג נתונים משמעותיים. ייצוגים חזותיים אלה מציגים את תוצאות הסקרים של המשתמשים לאורך זמן, ומספקים אינדיקציה משמעותית למגמות הרגש.

שכר

שכר נמוך מאוד לעומת מקצועות אחרים

ב-2023, השכר השנתי החציוני עבור 'Customer Service Representatives' היה 39,680 $, או 19 $ לשעה

"Customer Service Representatives" קיבלו שכר שהיה 17.4% נמוך מהשכר החציוני הלאומי, שעמד על 48,060 $

שכר לאורך זמן

תגובות

Leave a comment

Bryant (אין סיכוי) 10 days ago

AI cannot emulate empathy or various other emotions on an instant scale like humans can. There will always be a pause, and people will recognize that

0 0 Reply

Sehaam (סביר להניח מאוד) 2 months ago

AI already does some SMSING it will expand towards calls and more direct messages

0 0 Reply

John 5 months ago

People prefer a human, but shareholders only care about endless profit. Customer service representatives will be replaced with AI whether it is fully ready or not. Employees are your biggest expense and as I stayed before this will maximize profit.

0 1 Reply

SYDNEY MERRILL (סביר להניח מאוד) 1 year ago

I WORK THIS JOB AND EVERYDAY WE GET POINTLESS CALLS FOR ISSUES THAT CAN BE SCREENED BYA COMPUTER TO DETERMINE IF IT IS EVEN ELIGIBLE FOR A REPAIR TECHNICIAN TO GET OUT THERE WHICH WOULD BE ATIME AND MOENY SAVER FOR EMPLOYEES AND CLIENTS.

2 0 Reply

Ghizlane (סביר להניח מאוד) 2 years ago

This is a task that Can definitely be replaced by IA. The thing is that for now, IAs don't have the ability to empathize. Once they'll figure out how to show some soft skills m, CSRs will be replaced for sure.

2 2 Reply

Mr Umphries (נמוך) 2 years ago

I think it's very unlikely. I've been in the industry for over 25 years, in different capacities and levels. I can confirm that customers want to talk to a human being who understands them, not some automated script just going through the paces.

I've seen this done by so many colleagues who were not committed to the task, or who even sounded like robots themselves.

4 3 Reply

Daniel M. (סביר להניח מאוד) 3 years ago

There are chat bots already. This type of technology will only evolve with time.

0 0 Reply

JOHN MARK H. MANUEL (סביר להניח מאוד) 3 years ago

It is highly likely because people in the 4IR are most likely to be tech-savvy.

With their technical skills, they can be assisted using applications. Nowadays, these are used to address service issues mechanically.

2 0 Reply

Raj (נמוך) 3 years ago

Talking to a real person can be more helpful than talking to a robot because a robot is limited to its programming. However, a human feels more satisfied when speaking to another human.

1 1 Reply

Christmas (בלתי ברור) 4 years ago

Human needs human contact

1 0 Reply

cagatay (סביר להניח מאוד) 5 years ago

I am currently working at one of the biggest online shopping site in Turkey and I can tell you that robots or AI would even do a better job in this role. Companies are already started looking for replacement of human affect.

1 0 Reply

Dhiraj Temkar (סביר להניח מאוד) 5 years ago

Based on Recommendation ML models and various routing ML models. Its highly likely that these jobs can be automated in a sense of more repetitions, similarities in a solution of a problem to some other solution for some other problem and the availability of enormous data of employee logs on what actions were taken to solve a particular problem.

0 0 Reply

CC (סביר להניח מאוד) 5 years ago

This will defiantly be automated in the next 20 years. I have worked in call centres for over 5 years. Listen to Google Duplex A.I. assistant.

0 0 Reply

Tar (נמוך) 5 years ago

I see my company struggling with automation of my work. Started a few years ago and we are still only at the beginning. It lasts long and helps only keep our workload on acceptable level, helps coping with increasing workload, preventing only very few repetitive task types.

0 0 Reply

anon - CSR (מתונה) 5 years ago

I think it depends on the complexity of the products or services but I can see most of these jobs being automated

0 0 Reply

Lori (בלתי ברור) 5 years ago

I think us humans give Customer Service Industry a personal touch! People do not want to have to deal with a robot!

0 0 Reply

Ramon G Valdez Jr (סביר להניח מאוד) 6 years ago

The Ai technology is already here and being used widely in the customer service space. When current company execs realize how flawless it is in the way it handles situations, all human CSR's will be having to look for another means of work. I was an happy & unhappy CSR for nearly 15 years and found a type of work that will not be replace by AI or any robot.

0 0 Reply

MC Lacson (נמוך) 6 years ago

Robots don't have empathetic skills.

1 0 Reply

Sarah (אין סיכוי) 6 years ago

We do need customer service representives to ask a question about a product for them via in-person, email or telephone. That's why robots shouldn't take this job away.

0 0 Reply

Kurt 6 years ago

googlebot phone call https://youtu.be/D5VN56jQMWM soon you won’t know the difference.

0 1 Reply

Anonymous (מתונה) 6 years ago

The number of representatives required will probably be cut down drastically as automated phone systems improve. Furthermore, the main group that can't use automate systems efficiently are seniors, and 20 years from now most seniors will probably be a fair bit more tech savvy than those of today.

0 0 Reply